Privacy Policy

TrueSouth Climate Co. LLC respects your privacy. This policy explains the information we collect through truesouthclimateco.com, why we use it, and the choices available to you.

Information you provide

We may collect your name, email address, telephone number, service address, equipment and property details, appointment preferences, maintenance-plan selections, messages, and other information you choose to provide through booking, enrollment, email, telephone, text, or customer-service forms.

Information collected automatically

When you allow optional cookies, analytics and advertising providers may collect information such as your device and browser type, approximate location, referring page, pages viewed, interactions, advertising identifiers, and whether a website action followed an advertisement. Essential technical information may also be processed to deliver, secure, and operate the website.

How we use information

• Respond to questions and service requests.
• Schedule, confirm, and perform HVAC or refrigeration service.
• Prepare estimates, maintenance agreements, and account records.
• Provide customer support and service-related communications.
• Protect the website, prevent misuse, and maintain reliability.
• Measure website performance and advertising when permitted.
• Comply with applicable legal and recordkeeping obligations.

Service providers and external services

We use service providers to operate parts of our business, including Housecall Pro for booking and customer-management functions, Google for analytics and advertising, Meta for advertising measurement, and website and communications providers. These providers process information under their own terms and privacy practices. Links to Synchrony, Klarna, and other financing providers take you to those providers' websites, where their policies apply.

We do not sell personal information for money. If you allow advertising cookies, identifiers and browsing activity may be disclosed to advertising providers for measurement and advertising purposes.

Cookies and tracking choices

Essential website functions remain available if you reject optional cookies. You may accept or reject optional analytics and advertising cookies through the notice shown on this website. You can reopen that notice at any time using Privacy choices in the footer. Browser settings may also let you remove stored cookies or limit future storage.

Retention and security

We keep information only as reasonably necessary for service, customer support, business records, dispute resolution, security, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You may ask to review, correct, or delete information we maintain about you, subject to applicable exceptions and recordkeeping requirements. You may also request that we stop nonessential marketing communications.

Children's privacy

This website is intended for property owners, tenants, businesses, and adults requesting service. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy updates

We may update this policy as our services or legal obligations change. The effective date above identifies the current version.

Contact us

For privacy questions or requests, email operations@truesouthclimate.com or call 803-766-9486.